Frequently asked questions

Clear answers for the next step.

We are building this guide from the questions our community asks most often.

Who can use Wellbeing Outreach Team services?+

Our services are designed for people in the local South London community who need practical health, social care or wellbeing support.

Do I need a GP referral?+

Not always. You can contact us directly to discuss your situation. Some pathways may involve a referral to a local service or healthcare professional.

What can I refer someone for?+

You can refer someone for health checks, housing support, medication reviews, post-discharge check-ups, welfare support or befriending.

Is membership free?+

Community membership is currently free. Join the list to receive updates and future event invitations.

How quickly will someone respond?+

We aim to acknowledge messages promptly. If your need is urgent, please contact your GP, NHS 111 or emergency services as appropriate.